Novello Chartered Surveyors are RICS qualified surveyors offering survey, valuation and general residential property services across London and the South East.
“Utilising the GoReport solution allows us to capture data on site quickly and accurately, ensuring we provide a high-quality report in a timely manner to our clients”
James Brook – Managing Director Novello Surveys
Novello Chartered Surveyors were established to challenge the traditional role of surveyors in the house buying process. They view themselves as property partners in the whole process rather than just giving snapshot advice.
Technology plays a key role in the success and growth of Novello. A fact recognised by the award of RICS Matrics Young Surveyors of the Year 2020 to Novello Managing Director, James Brook.
These prestigious awards recognise outstanding talent and identify future leaders in the profession. James won the award for his success in launching Novello Chartered Surveyors and the development of bespoke surveys; Homelevel Report and Novello+ Building Survey in the residential sector.
Having previously worked for a variety of mortgage valuers and independent surveying firms, James Brook and co-founder Jack Pye, understood that nothing frustrates clients more than an un-responsive, slow surveyor who issues a low quality report with little follow up advice and care.
By avoiding ‘volume’ work, they focus on guiding their clients through their property related matters. When forming the business, they looked for technology partners who understood their desire to focus on quality and consistency and allow their brand and methodology to stand out against the competition.
Novello wanted to get the balance between the number of surveys and quality of service right. This is very difficult, particularly for a small business where we have so many other responsibilities to take care of.
GoReport has been essential in ensuring the survey production process matches our service offering in the most efficient and quality way.
The Novello aim is to grow “organically but enthusiastically” with the GoReport solution a key factor in establishing and maintaining a consistent approach as they employ more surveyors and ensuring the quality of their service offering is second to none.