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Our Customers

Frequently Asked Questions

Whether you are adopting you first digital solution or migrating from an existing one, GoReport provides options that meets every business need.

What does GoReport Cost?

We have a range of flexible plans to suit your business needs. The cost will depend on number of users, what templates you need etc. We will quickly give you a clear understanding of cost once we have gathered your requirements so you can make your investment with confidence and the most suitable payment plan for you.

What Survey Templates do you provide?

GoReport serve all survey specialisms across the residential and commercial sectors. We expect that our clients will use the system for all their survey types. Whether you are using industry or panel standards, the GoReport Library of Templates or you want to use your own configuration and design, GoReport is the entirely flexible

Can I build my own Survey Templates?

Yes! The GoReport Creator tool enables our clients to build their own data collections and outputs. However, we also have a vastly experience consulting team to advise on the most appropriate time and cost effective approach to build your own or avail of GoReport’s template building capability. Don’t forget, if you need a bespoke output to get going with GoReport, we provide that as part of your initial investment at no extra cost!

Do you provide support & training?

Our implementation team will guide your training through initial adoption to ensure you are up and running as quickly as possible. Our Learning centre provides self service learning and guidance and our helpdesk can be contact via email or phone. We know GoReport is very easy to use but we are here to help as and when you need us!

What happens after I have signed up?

Our implementation team will guide you through the setup, training and adoption of GoReport to make sure you gaining a return on your investment as quickly as possible. Once your live, our Customer Care programme will be your trusted advisor and partner to ensure you continue to get the most our of your GoReport usage.

Do I need to be a technology expert to use GoReport?

Not at all! Obviously, you have to be willing to use technology but the GoReport solution is designed around the Surveyors workflow and our training and support will ensure you can confidently use the solution quickly and easily.

Is your system and my data secure? Are you ISO27001 Certified?

Excellent question! It is vital that any technology employs the greatest level of care and attention to your data. GoReport hold ISO27001: Information Management System and Cyber essentials certification and our a UK Government G-Cloud Framework approved supplier. If you have any specific concerns, we would be delighted to discuss them with you.

What Mobile device can I use?

The GoReport solution comprises of a Web Portal accessed through the internet and a mobile app available through the App Store. We focus our mobile app on the iOS platform as it provides a tremendous easy to use interface for data selection and allows us to focus our development to make our solution functionally rich. We can advise your best choice of iPhone or iPad to invest in the most affordable suitable to your intended use.

Do you integrate with other systems?

Absolutely! GoReport is a best of breed solution for digital data collection, reporting and analysis. We make it easy for information to flow into and out of GoReport and we have many integrations and an Open API to connect data flows. We are delighted to discuss your requirements and explore the opportunities you have to improve your information flows.

Why should I choose GoReport?

The best question of all! We know how vital it is for your people and processes to be supported by the most appropriate technology and have many years of first hand experience with our rapidly growing client base. We have built a business around helping our clients to adopt understand the power of the GoReport solution, adopt it quickly and realise the benefits across their businesses. Most importantly, we expect your business to evolve over time and support you to meet your challenges and grasp opportunities over many years to come!

What happens if I don’t want to use GoReport anymore?

GoReport operate on annual contract basis with renewal each year. The vast majority of our clients use us for many years but if your circumstances change, your data is accessible to export at all times and we will assist your transition.

What happens if I have more questions?

Great! We would be delighted to talk to you about your specific requirements. Contact us

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Getting started with GoReport

Whether you’re a sole trader, a multi-surveyor practice, or part of a global organisation, we’re ready and waiting to start your digital journey.