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Surveying Software, Sales and Solutions with Gavin O’Neill

In a recent podcast episode, Surveyor Coach, Marion Ellis of Love Surveying interviews Gavin O’Neill, CEO of GoReport, a software company dedicated to revolutionising the surveying industry. Gavin shares his insights and expertise in business improvement, change management, and systems to highlight the role of technology in supporting surveyors. With a focus on streamlining workflows, enhancing accuracy, and freeing up time for surveyors, GoReport aims to empower professionals and improve the overall quality of reports.

The podcast touches on the following topics and much more. To list to the full podcast go to –

The Surveying Landscape:

Gavin emphasises the importance of information flow and the evolution of technology in the surveying industry. Drawing from his background in engineering and construction, he discusses the need for technology to complement and enhance the expertise of surveyors, rather than replace it. GoReport, founded in 2011 by a surveyor seeking to optimise data collection processes, has since grown to serve over 450 clients in both the residential and commercial sectors. The company’s focus on understanding surveyors’ unique challenges and continuously evolving their technology sets them apart in the market.

Streamlining Workflows and Improving Accuracy:

GoReport offers a digital data collection, reporting, and analysis tool that simplifies surveying workflows. The software allows surveyors to collect and analyse data efficiently, ensuring consistency and accuracy in their reports. By automating repetitive tasks and providing standard phrases for common scenarios, GoReport saves surveyors valuable time while maintaining the personalised touch that distinguishes their work.

Adapting to Changing Needs:

Acknowledging that technology is constantly evolving, Gavin emphasises the importance of aligning technological advancements with business goals. He advises surveyors to engage in open communication with software vendors, sharing their challenges and aspirations to find the right solutions. Feedback, both positive and negative, should be given due consideration, allowing vendors to continuously improve and tailor their offerings to meet individual needs.

Addressing Accessibility and Neurodiversity:

Gavin also discusses the significance of accessibility features in software for surveyors with neurodiversity or physical challenges. GoReport recognises the diversity within the profession and strives to provide tools that accommodate various needs. From response management to logical screen presentation, the software aims to support surveyors in their work and create an inclusive environment for all professionals.

Embracing Artificial Intelligence (AI):

The conversation delves into the potential of AI in surveying, highlighting its role in knowledge sharing and accelerating the learning curve. Gavin believes that machine learning and AI can enhance surveyors’ abilities to provide valuable insights and improve the overall quality of services. While acknowledging concerns and the need for ongoing adaptation, he maintains an optimistic outlook, emphasising that technology will continue to evolve and be integrated into daily operations.

Empowering Surveyors for Success:

GoReport’s mission revolves around empowering surveyors to accel in their work by focusing on the value they provide to consumers. Rather than commoditising surveying activities, the company aims to deliver services and insights that add value and enhance the overall customer experience. By understanding the surveying process, engaging with consumers, and continuously evolving their offerings, GoReport strives to support surveyors in their journey towards success.

The podcast conversation between Marion Ellis and Gavin O’Neill sheds light on the transformation of technology in the surveying industry and its future potential. By embracing innovative solutions and adapting to changing needs, surveyors can enhance efficiency, accuracy, and customer satisfaction. GoReport’s commitment to providing practical and effective solutions, combined with their customer-centric approach, makes them a valuable partner for surveyors seeking to leverage technology for their professional advancement. As technology continues to evolve, the surveying community can look forward to an exciting future that combines expertise with cutting-edge tools, ultimately elevating the quality of their work and services.

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